Terms and Conditions
By paying your deposit it is deemed that the terms and conditions are accepted and understood.
QUOTES
Cakes are priced according to design and size.
Quotes are valid for 4 weeks
Paying your deposit secures date & price quoted
Orders are not secured until a deposit has been paid
Quotes do not guarantee your chosen date
DEPOSITS
Paying a deposit secures your chosen date
A 50% deposit is required for all wedding cakes this reserves the date and delivery - if cake is cancelled the deposit is forfeited
A 20% deposit is required for all other celebration cakes to secure your date - if the cake is cancelled the deposit is forfeited
PAYMENTS
We only accept cash or card payments
Last minute orders must be paid in full
Wedding cake payments must be paid in full one month before the event
LATE PAYMENTS
If payments are not paid on time we reserve the right to cancel your order
Payments need to be cleared before collection or delivery
CANCELLATION
If cakes are cancelled the deposit is forfeited- this is to cover loss of revenue
Cancellations must be in writing to Karen’s cake studio
If cakes are cancelled 14 days before the due date the full amount will be forfeited
Cancellation 21 days before the date will be charged 25% of the total cost of the cake
If your event is postponed we will try to reschedule as long as the date is suitable for ourselves otherwise we shall treat it as a cancellation
We have the right to cancel the booking at any time due to circumstances beyond our control eg ill health in this circumstance money will be returned in full
ORDER CHANGES AND ALTERATIONS
Take time to check your order form carefully and alert us of any changes that may be required
Alterations should be made in writing
Changes to the original design may incur a price increase
Last minute changes are not always possible we cannot always do this due to other customer commitments
Let us know when placing the order you are undecided on the design
ARTISTIC LICENCE
You can you photographic inspiration but we make no claim for exact duplication of work done by other decorators or our past work as we like to make each cake unique for you
We cannot guarantee exact colour matches for icing ribbons and cupcake rappers - we aim to match but this is not always possible
Cake cases sometimes peel away from cakes we cannot guarantee this will or will not happen and take no responsibility if it does
WEDDING CAKE CONSUTATIONS
We provide cake tasting consultations for the bride and groom - these are subject to a £15 charge which provide up to three flavour tasting samples
Consultations are limited to two people per consultation
If you book your wedding cake with us this fee will be deducted from the cost of your cake
You can have additional cake tasters for a further fee of £15
PORTION GUIDES
Our portion Guides are a guide only and are based on the portion guides displayed in store
If you require larger portion sizes please advise us so we can adjust your order and cost accordingly
ALLERGIES AND SPECIAL DIETRY REQUESTS
Cakes are prepared in a kitchen that uses common allergens on a daily basis - we cannot guarantee that there will be no traces present
Karen’s cake studio accepts no responsibility from customers suffering allergic reactions from eating our cakes
FRESH FLOWERS
Unfortunately we cannot supply fresh flowers for cakes
Some flowers are poisonous and are not suitable for use on food
If you use your florist to decorate the cake we cannot accept responsibility for substandard quality flowers, colour, damage done to the cake by the florist, dirt, insects or other contamination
Karen’s cake studio will not be held responsible for any forms of illness disease or death due to the use of fresh flowers
NON EDIBLE ITEMS
Cakes contain proportions of inedible items such as wires dowels flower picks etc - it it your responsibility to ensure these are removed before consuming
DELIVERY
It is your responsibility to ensure you provide us with the correct delivery information and people to liaise with at the venue plus a reception time and postcode
You should notify us of any traffic conditions that could affect delivery time and any obsticles or road conditions that might affect the quality of the finished cake
The maximum compensation for late delivery is the total delivery cost
If cake is not delivered for reasons beyond our control eg a traffic accident or poor road conditions Karen’s cake studio cannot be held liable for more than the price of the cake ordered
If the cake is damaged on delivery or not delivered a full refund will be given for the price of the cake
Karen’s cake studio holds no responsibility for cakes damaged after delivery to the venue - a photograph of the cake will be taken when fully assembled and set up complete
Karen’s cake studio holds no responsibility for cakes once signed over to the venue eg weather and temp conditions that might affect the conditions of the cake, insects, damage, etc
All cakes will be signed for by yourself or your representative to confirm you are satisfied and accept the delivery terms
CAKE SET UP
Please have suitable facilities in place for the cake arrival time so that we can position and set up the cake within our allotted time slot
Any delay which may accur might affect the next delivery and so the late delivery charges of that cake will be forwarded to yourself
Cakes require a sturdy table to carry the weight make sure your venue is aware of this
Avoid positioning cakes in direct sunlight spotlights, near heaters or candles which can cause damage
SELF COLLECTION
In no event will Karen’s cake studio be liable for damage to your order once it has been collected by you
All orders must be checked before you leave the studio - a signature of collection sheet will constitute acceptance of these terms - pictures are taken of cakes before they leave the premises
Collections will be at the mutually agreed time - changes must be mutually agreed
Please seek our advice when transporting a tiered cake they can be very heavy
To ensure freshness of cake we recommend that cakes are collected the day before or on the day of the event
STORAGE AND BEST BEFORE DATE
We are not responsible for cake damage after it has left our possession
There are no additives in our cakes so no extended shelf life
Cakes should be stored in the box in a cool dry and hygienic condition where it will not be knocked or moved
Fruitcake can be kept for several months if stored as above
Sponge cakes should be consumed within 48 hours of receipt and once cut stored in a cool dry airtight condition to enjoy at its best
Cakes containing fresh cream or cream cheese need to be refrigerated once out of this condition they need to be consumed within 4 hours - leftovers need to be discarded- they need consuming within 2 days
HIRE OF CAKE STANDS AND ACCESSORIES
You can hire cake stands & accessories please enquire
A refundable deposit applies for each item - the item needs to be returned to us within 3 days after your event
The deposit will be refunded in full of safe return of undamaged no missing parts equipment hired.
Damage includes cuts dents chips scratches breakages cracks rips tears bending staining and discolouration
Items can be returned by another person if you are unable to do this yourself
COMPLAINTS
All complaints should be made in writing we do not deal with them face to face or over the phone
Full refunds will not be issued for cakes that have been consumed or partly consumed regardless of the dispute as this will deem that the cake is adequate for the purpose for which it was supplied
Photographs are taken of all cakes at all angles when delivered to a venue to show it was left in a satisfactory condition
We are not responsible for what happens to the cake decorations or accessories once the cake has been delivered and set up or after collection from our premises.
No refunds are given due to change of mind
If you are not happy with your cake on collection or delivery please let us know before signing the information sheet and we will give you a complete refund
Signing the information sheet is deemed as your acceptance that the cake is acceptable
All complaint should be sent to
Karen ash
Karen’s Cake Studio
12a Gwent Square
Cwmbran Town Centre
NP44 1PW
PHOTOGRAPHS & PHOTOGRAPHY
We reserve the right to use any image of a cake made by Karen’s cake studio at a later date
We reserve the right to update our terms and conditions at any time without giving notice
QUOTES
Cakes are priced according to design and size.
Quotes are valid for 4 weeks
Paying your deposit secures date & price quoted
Orders are not secured until a deposit has been paid
Quotes do not guarantee your chosen date
DEPOSITS
Paying a deposit secures your chosen date
A 50% deposit is required for all wedding cakes this reserves the date and delivery - if cake is cancelled the deposit is forfeited
A 20% deposit is required for all other celebration cakes to secure your date - if the cake is cancelled the deposit is forfeited
PAYMENTS
We only accept cash or card payments
Last minute orders must be paid in full
Wedding cake payments must be paid in full one month before the event
LATE PAYMENTS
If payments are not paid on time we reserve the right to cancel your order
Payments need to be cleared before collection or delivery
CANCELLATION
If cakes are cancelled the deposit is forfeited- this is to cover loss of revenue
Cancellations must be in writing to Karen’s cake studio
If cakes are cancelled 14 days before the due date the full amount will be forfeited
Cancellation 21 days before the date will be charged 25% of the total cost of the cake
If your event is postponed we will try to reschedule as long as the date is suitable for ourselves otherwise we shall treat it as a cancellation
We have the right to cancel the booking at any time due to circumstances beyond our control eg ill health in this circumstance money will be returned in full
ORDER CHANGES AND ALTERATIONS
Take time to check your order form carefully and alert us of any changes that may be required
Alterations should be made in writing
Changes to the original design may incur a price increase
Last minute changes are not always possible we cannot always do this due to other customer commitments
Let us know when placing the order you are undecided on the design
ARTISTIC LICENCE
You can you photographic inspiration but we make no claim for exact duplication of work done by other decorators or our past work as we like to make each cake unique for you
We cannot guarantee exact colour matches for icing ribbons and cupcake rappers - we aim to match but this is not always possible
Cake cases sometimes peel away from cakes we cannot guarantee this will or will not happen and take no responsibility if it does
WEDDING CAKE CONSUTATIONS
We provide cake tasting consultations for the bride and groom - these are subject to a £15 charge which provide up to three flavour tasting samples
Consultations are limited to two people per consultation
If you book your wedding cake with us this fee will be deducted from the cost of your cake
You can have additional cake tasters for a further fee of £15
PORTION GUIDES
Our portion Guides are a guide only and are based on the portion guides displayed in store
If you require larger portion sizes please advise us so we can adjust your order and cost accordingly
ALLERGIES AND SPECIAL DIETRY REQUESTS
Cakes are prepared in a kitchen that uses common allergens on a daily basis - we cannot guarantee that there will be no traces present
Karen’s cake studio accepts no responsibility from customers suffering allergic reactions from eating our cakes
FRESH FLOWERS
Unfortunately we cannot supply fresh flowers for cakes
Some flowers are poisonous and are not suitable for use on food
If you use your florist to decorate the cake we cannot accept responsibility for substandard quality flowers, colour, damage done to the cake by the florist, dirt, insects or other contamination
Karen’s cake studio will not be held responsible for any forms of illness disease or death due to the use of fresh flowers
NON EDIBLE ITEMS
Cakes contain proportions of inedible items such as wires dowels flower picks etc - it it your responsibility to ensure these are removed before consuming
DELIVERY
It is your responsibility to ensure you provide us with the correct delivery information and people to liaise with at the venue plus a reception time and postcode
You should notify us of any traffic conditions that could affect delivery time and any obsticles or road conditions that might affect the quality of the finished cake
The maximum compensation for late delivery is the total delivery cost
If cake is not delivered for reasons beyond our control eg a traffic accident or poor road conditions Karen’s cake studio cannot be held liable for more than the price of the cake ordered
If the cake is damaged on delivery or not delivered a full refund will be given for the price of the cake
Karen’s cake studio holds no responsibility for cakes damaged after delivery to the venue - a photograph of the cake will be taken when fully assembled and set up complete
Karen’s cake studio holds no responsibility for cakes once signed over to the venue eg weather and temp conditions that might affect the conditions of the cake, insects, damage, etc
All cakes will be signed for by yourself or your representative to confirm you are satisfied and accept the delivery terms
CAKE SET UP
Please have suitable facilities in place for the cake arrival time so that we can position and set up the cake within our allotted time slot
Any delay which may accur might affect the next delivery and so the late delivery charges of that cake will be forwarded to yourself
Cakes require a sturdy table to carry the weight make sure your venue is aware of this
Avoid positioning cakes in direct sunlight spotlights, near heaters or candles which can cause damage
SELF COLLECTION
In no event will Karen’s cake studio be liable for damage to your order once it has been collected by you
All orders must be checked before you leave the studio - a signature of collection sheet will constitute acceptance of these terms - pictures are taken of cakes before they leave the premises
Collections will be at the mutually agreed time - changes must be mutually agreed
Please seek our advice when transporting a tiered cake they can be very heavy
To ensure freshness of cake we recommend that cakes are collected the day before or on the day of the event
STORAGE AND BEST BEFORE DATE
We are not responsible for cake damage after it has left our possession
There are no additives in our cakes so no extended shelf life
Cakes should be stored in the box in a cool dry and hygienic condition where it will not be knocked or moved
Fruitcake can be kept for several months if stored as above
Sponge cakes should be consumed within 48 hours of receipt and once cut stored in a cool dry airtight condition to enjoy at its best
Cakes containing fresh cream or cream cheese need to be refrigerated once out of this condition they need to be consumed within 4 hours - leftovers need to be discarded- they need consuming within 2 days
HIRE OF CAKE STANDS AND ACCESSORIES
You can hire cake stands & accessories please enquire
A refundable deposit applies for each item - the item needs to be returned to us within 3 days after your event
The deposit will be refunded in full of safe return of undamaged no missing parts equipment hired.
Damage includes cuts dents chips scratches breakages cracks rips tears bending staining and discolouration
Items can be returned by another person if you are unable to do this yourself
COMPLAINTS
All complaints should be made in writing we do not deal with them face to face or over the phone
Full refunds will not be issued for cakes that have been consumed or partly consumed regardless of the dispute as this will deem that the cake is adequate for the purpose for which it was supplied
Photographs are taken of all cakes at all angles when delivered to a venue to show it was left in a satisfactory condition
We are not responsible for what happens to the cake decorations or accessories once the cake has been delivered and set up or after collection from our premises.
No refunds are given due to change of mind
If you are not happy with your cake on collection or delivery please let us know before signing the information sheet and we will give you a complete refund
Signing the information sheet is deemed as your acceptance that the cake is acceptable
All complaint should be sent to
Karen ash
Karen’s Cake Studio
12a Gwent Square
Cwmbran Town Centre
NP44 1PW
PHOTOGRAPHS & PHOTOGRAPHY
We reserve the right to use any image of a cake made by Karen’s cake studio at a later date
We reserve the right to update our terms and conditions at any time without giving notice